Support & FAQ

How do I add emergency contacts?

In the app, go to the Contacts tab and tap "Add Contact". Enter their name and US/Canada phone number. Your contact will receive a verification SMS to confirm they agree to receive alerts from you.

What happens if I miss a check-in?

Your designated emergency contacts receive an SMS alert with information about your timer (including the label you set and optionally your last known location). They can acknowledge the alert via a link in the SMS.

Is my location shared?

Only if you choose to include location when starting a timer or sending a panic alert. We never track your location continuously in the background. You have full control over when location is included.

How long can I set a timer for?

Timers can be set from 5 minutes up to 4 hours. You can extend a running timer at any time if you need more time.

What is a panic alert?

A panic alert immediately sends an SMS to all your contacts without waiting for a timer to expire. Use it when you feel unsafe and want to notify your contacts right away.

How many contacts can I add?

You can add up to 5 emergency contacts. Each contact must verify they consent to receiving alerts from you.

Why do contacts need to verify?

This ensures your contacts know they've been added and consent to receiving SMS alerts. It also verifies the phone number is correct before you need it.

Can my contacts opt out?

Yes. Contacts can reply STOP to any SMS to opt out of future alerts from you. You'll be notified if a contact opts out.

Is RUOK free?

RUOK offers a free tier with limited alerts per month. Subscription plans are available for users who need more frequent check-ins.